In order to implement well the key tasks of improving the business environment, “government function reform” and “deepening all-round reform”, the municipal “government function reform” office, business environment office and Big Data Bureau worked together and launched the special action of the “optimization and re-establishment of government administration procedure” focusing on the heated and difficult problems in people’s affairs and continuously improve the government administration ability and business environment level.

Grasp the key of system guarantee. Led by the business environment data sorting team, different departments at all levels collaborate to form an integrated work promotion mechanism for both the city and the county. The municipal government administration service training meeting held on July 23rd explained the basic knowledge of government administration service and issued a notice about the special action.

Develop proper procedures and make “combined punches”. Firstly, promote the reduction of the first group of materials. The first material reduction list involves over 700 materials of 28 municipal direct departments, mainly focusing on the internal material reduction, which can reduce the materials by 10% and make it more convenient for the people. Secondly, promote the first group of “one thing” integrated service. Sort out the “one thing” integrated service list to transform the “hurrying of the people” to “the hurrying of the departments”. Strengthen the coordination among departments and re-establish the procedure to ensure that things can be completed once at most. Thirdly, promote the first group of cross-regional handling. Break the restrictions of regions and household registration and promote the handling across the county and district so that people can access the service at their local place. Fourthly, channel the first group of government administration service to the community level. Extend the simple service to the community level so that people can settle their affairs without going far.

Form the “ecological circle” of government service. On the one hand, improve the government administration service ability and promote the optimization and re-establishment of the procedure; on the other hand, promote multiple result inspection. Firstly, inspect the standardization, materials, time and procedures through electronic surveillance online. Show the yellow and red cards to the violations and require  rectification within specific time. Secondly, look at the satisfaction rate through the public’s comments. Promote the “positive and negative comment system” in an all-round way and get to know the real comments through the on-the-spot comments and invited comments by phone to make targeted improvement. Thirdly, check whether the rectification is in the place through complaint hotline. Make key notices regarding the frequently complaint fields and carry out key rectification to overcome the bottleneck.